Refund Policy

Last updated: [1December 2025]

We want you to love your purchase. If something doesn’t feel right, we’re here to help.

 

1. Eligibility for Returns

You may request a return if:

• The item is unused and in original condition

• Tags and packaging are still attached

• The request is submitted within [Insert number] days of receiving your order

Certain items cannot be returned for hygiene reasons (e.g., earrings, undergarments).

 

2. Non-Returnable Items

• Sale or clearance products

• Digital products

• Gift cards

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3. Exchanges

Exchanges are only available for:

• Size changes

• Defective or damaged items

 

4. Refund Process

Once your returned item is inspected:

• Approved refunds will be issued to your original payment method

• Processing time varies by bank or payment provider

Shipping fees are not refundable unless the item was defective.

 

5. Damaged or Incorrect Items

If you receive a damaged or incorrect order, contact us within 48 hours with photos and your order number.